Websites: www.hyatthealthcare.com | www.linkedin.com/in/joshhyatt |www.nova.academia.edu/JoshHyatt

EDUCATION
Harvard Medical School, Boston, MA  (2019-2020 [exp.])                                         

Center for Bioethics
Masters of Bioethics (MBE)

Nova Southeastern University, Ft. Lauderdale, FL
Patel College of Health Care Sciences (2011-2014)
Doctor of Health Science

Broad School of Law (2002-2004)
Master’s in Health Law

Florida International University, Miami, FL (1991-1996)
BA Psychology

University of Southern California, Los Angeles, CA (2017-2018)                                                                    
Healthcare Leadership Academy

PROFESSIONAL DESIGNATIONS

Healthcare Ethics Consultant- Certification (HEC-C) (2019)
American Society of Bioethics and Humanities Inaugural Class of Certification Recipients

Distinguished Fellow of ASHRM (DFASHRM) (2018)

American Society of Healthcare Risk Management                                                                     

Certified Profession in Healthcare Risk Management (CPHRM) (1998)
American Society of Healthcare Risk Management

PROFESSIONAL EXPERIENCE

Principal Consultant and Founder,Hyatt Healthcare Consulting (01/14-Present)
            Consultation, Speaker, Expert Witness

Executive Director, Office of Integrated Risk Management, Keck Medicine of USC, Los Angeles, CA (08/15- 08/19)
Designing and executing the Keck Medicine of USC Office of Integrated Risk Management; demonstrate the leadership, innovation, and management necessary to identify, evaluate, mitigate and monitor the Health System’s operational risk; facilitate the identification of risk management trends across various entities and will be directly responsible for the data strategy and management required to build an integrated picture of system risk; provide subject matter expertise support to both Hospital and Medical Group Risk Managers  and Directors across Keck Medicine to establish best practices for adoption and assure the organization’s policies and procedures are in full compliance with applicable regulation 

Accomplishments included: 

• Key contributor to the development of the Health System’s Risk Management Plan and ensures alignment across the system with its objectives 
  
• Coordinates and executes the workforce Risk Management training strategy for faculty and staff 
  
• Executive Sponsor and architect for the pro-active, enterprise-wide Keck Medicine of USC Culture of Safety Initiatives, which includes revamping the root cause analysis and sentinel event investigation process, enhanced grievance program, care for the caregiver/second victim program, introduction of TeamSTEPPS into clinical areas, and developing professionalism programs for faculty, residents, and staff.  
  
• Development of system-wide key performance indicators, clinical metrics, and standardized risk management operating guidelines that are available to all sites via the innovative Risk Management Intranet Site portal. 
  
• Implementation of Risk Management Physician Dashboards that measure key indicators of physician risk to report to clinical Chairs, executive leadership, peer-review bodies, and credentialing committees.  
  
• Reduction in overall claims through establishment of an early resolution program and enhanced patient grievance process.  

Senior Risk Management Specialist,NORCAL Mutual Insurance, San Diego, CA/San Francisco, CA (07/07- 08/15)
Responsible for providing risk management services (onsite services, assessments/interventions, presentations, consulting services) to insured clients in the southern California area. Conducted research and develop written risk management recommendations on a variety of topics which are available to policy holders and internal clients. 

Accomplishments included: 

• Developed and presented various key clinical and operational issues to healthcare providers, medical societies, staff, and professional organizations on a variety of Risk Management topics.
  
• Requested conference speaker on Risk Management topics across the country.
  
• Provided consultation and risk assessments for clients.
  
• Developed and published multiple risk management and ethics based white papers and research papers. 

Director of Accreditation & Education, Alvarado Hospital Medical Center/SDRI,  San Diego, CA (01/06 - 05/07) 
Provided accreditation and regulatory guidance for compliance from Executive Leadership to all staff and medical staff. Developed ongoing educational programing and curriculum development for clinical and non-clinical staff. Supervised clinical nurse educators.  

Accomplishments included: 

• Developed and implemented a comprehensive survey readiness and response program at the hospital which increased overall regulatory compliance house wide by approximately 45% in 8 months through developing the Accreditation Plan and Patient Safety Program for the hospital and day to day function of the accreditation and regulatory processes for inpatient and outpatient programs.
  
• Instituted a formatted and controlled education program for clinical and non-clinical staff based on regulatory/accreditation requirements, results from actions and risk assessments, and professional development. 

Director of Accreditation, Performance Improvement & Safety,Bayview Center for Mental Health, Miami, FL (05/04 - 12/05) 
Developed and implemented comprehensive survey readiness, risk management, performance improvement, and safety programs at the facilities 14 different sites/20+ different programs. 

Accomplishments included: 

• Guided the facility through a TJC survey with no “Recommendations for Improvements." 
  
• Institutionalized patient safety and performance improvement throughout all sites. 
  
• Structured and initiated the Patient Safety, Performance Improvement, and Ethics Committee

Long Term Care Divisional Risk Manager,Jackson Health System, Miami, FL (12/01- 05/04)
Developed and implemented comprehensive survey readiness, risk management, and safety programs at the facilities 5 different sites/10+ different programs. 

Accomplishments included: 

• Guided the facility through a TJC survey with one “Recommendations For Improvement.” 
  
• Developed the Risk Management Plan and Patient Safety Program for the 2 long term (totaling 350 beds), 1 home health and one dialysis center and oversight and day to day functions of the accreditation and risk management. 
  
• Started the Long-Term Care Ethics Committee for the residents of the 2 long term facilities.

Health Insurance Specialist, Centers for Medicare and Medicaid Services (fka Health Care Financing Administration [HCFA]), Dallas, TX 
(08/99- 07/01)
Conducted surveys of health care facilities for federal certification of Medicare standards. Coordinated Medicare fraud investigations and inspections for the Miami satellite office. Regional Coordinator for Community Mental Health Centers, which involved the certification and fraudulent billing investigations of programs. 

Health Facility Evaluator II/Training Mentor, Agency for Health Care Administration (ACHA)/State of Florida, Miami, FL (08/96-08/99) 
Conducted surveys of health care facilities for federal certification of Medicare standards and state regulations. Coordinated state survey investigations and inspections for the Miami area. 

Additional available upon request

TEACHING & INSTRUCTIONAL DESIGN EXPERIENCE

Faculty, American Society for Healthcare Risk Management (2014- Present)
Certified Profession in Healthcare Risk Management (CPHRM) Preparation

Adjunct Instructor, University of Southern California (11/15-08/19)
USC Sol Price School of Public Policy, Master of Health Care Administration Program
Course: PPD 604- Seminar in Hospital Administration Instructor and syllabus developer

Lecturer, USC Keck School of Medicine (11/15-08/19)
Lecturer and Humanities, Economics, Arts and the Law Curriculum Collaborator Seminars: Medical Ethics in Psychiatry (3rd Year Medical Students), Medical Ethics in Anesthesiology (Medical Residents), Disclosure and Communication of Adverse Events (2nd Year Medical Students), Compliance and Patient Safety (4th Year Medical Students)

Lecturer, USC Keck School of Medicine- Physician Assistant Program (11/15-08/19)
Lecturer: Professional Liability and Risk Mitigation in Health Care Settings

Facilitator (Online), The Ohio University (08/13- 01/19)

Master of Healthcare Administration Program
Courses: Health Law and Ethics, Evaluation and Quality Improvement in Health

Instructor (Online/In Person), West Coast University  (01/15-6/16)

Master of Healthcare Administration Program
Courses: Health Ethics and Medical Law, Health Care Informatics, Marketing Management for Healthcare

Adjunct Faculty (Online), Southern New Hampshire University (10/14- 01/18)

Courses: Social & Organizational Issues in Healthcare (Graduate), Ethical and Legal Considerations (Undergraduate), Healthcare Regulatory Compliance and Accreditation (Course Developer), Performance Improvement Measurement

Curriculum Developer, University of West Los Angeles  (09/12- 09/14)

Course: Management of Healthcare Systems & Org. (Course Developer)

Adjunct Professor (Online/In Person), United States University (11/11- 03/17)

Courses: End of Life Ethics (Graduate, Instructor and Course Developer), Public Policy and Health Care Ethics (Graduate, Instructor and Course Developer), Strategies in Healthcare Administration (Graduate and Undergraduate), Team Dynamics and Health Leadership (Undergraduate), Health Care Ethics (Graduate and Undergraduate, Course Developer), Health Policy Analysis (Graduate, Course Developer), Teams in Healthcare Organizations (Graduate)

Adjunct Instructor,Florida International University (01/03- 06/05)

Course: Risk Management Post-Graduate Certificate

PUBLICATIONS

Peer-Reviewed Articles

Hyatt, J. (2017, January). “Moral disengagement and patient safety implications.” Journal of Nursing Regulation, 7(4), 15-21

Hyatt, J. (2016, January). “LGBT healthcare as ethics.” The Journal of Hospital Ethics.

Hyatt, J. (2015, July). “LGBT disclosure in minor records: Risks and responsibilities.” The Journal of Healthcare Risk Management.

Hyatt, J. (2015, March). “Communication technology in the healthcare setting, ethical and legal dilemmas.” The Interdisciplinarian, 1(2), 26-28.

Books

USC Decide (2019, December). Next Generations in Ethics. Author: Bioethics Chapter

American Society for Healthcare Risk Management (Forthcoming). CPHRM Preparation Handbook. Contributing Author: Patient Safety

American Society for Healthcare Risk Management (2017). Risk Finance Playbook. Contributing Author: Insurance v. Non-Insurance

Lohuis, T. (2002). Survey Troubleshooter: Proven Strategies for Mastering the Top 25 Nursing Home Deficiencies. Contributing Editor, HC-Pro Publications

Professional Magazine Articles

Hyatt, J. (2014, April). “Responding to negative online comments.” Birmingham Medical News Blog.

Hyatt, J. (2013, Spring). “Responding to negative online comments.” San Joaquin Physician.

Hyatt, J. (2012, August). “Responding to negative online comments.” Southern California Physician.

Newspaper/Columns

LeVay, M. & Hyatt, J. (1996, August 14). “LGBT domestic violence: Choices for a better future.” TWN News Magazine.

Hyatt, J. (1996, July 3). “Coming out, the adventure.” TWN News Magazine.

Professional White Papers

Hyatt, J. (2014, December). Physician liability when providing care outside of traditional settings. NORCAL Mutual Group

Hyatt, J. (2012, June). Texting in the healthcare setting [White Paper]. NORCAL Mutual Group

Hyatt, J. (2011, July). Electronic prescribing for controlled substances [White Paper]. NORCAL Mutual Group

Academic Publications

Hyatt, J. (2012, March). Developing a culturally sensitive approach to treatment. Nova Southeastern University, Florida.

Hyatt, J. (2004, July). Same-sex partnership rights: Health care decision making and hospital visitation. Nova Southeastern University, Florida.

Hyatt, J. (2003). Gay and lesbian discrimination in the workplace: Legal regulation of the workplace. Nova Southeastern University, Florida

Hyatt, J. (2003). Psychotropic drug utilization in nursing homes: Legal and medical issues. Nova Southeastern University, Florida.

CONFERENCE ENGAGEMENTS

Conference Speaking Invitations

Vizient University Health System Consortium, Moral Distress and Burn-Out, Risk Management Networking Meeting, October 2019

Southern California Association of Healthcare Risk Managers (SCAHRM), Professionalism and Professional Liability, May 2019

University of Southern California, Medical Ethics- Panel Moderator, USC Decide Center Symposia, February 2019

Southern California Association of Healthcare Risk Managers (SCAHRM), Risk Management and Ethics: Intersection, Engagement, and Impact on Patient Safety, 1-Day Preconference Session, May 2018

American Society for Healthcare Risk Management, Using Risk Studies to Impact Outcomes, ASHRM Annual Conference- Bite Size Learning, October 2017

Vizient University Health System Consortium, Moral Distress and Burn-Out, Global Executive Services Networking Meeting, October 2017

Illinois Risk Management Services, Transgender Healthcare Risk Management, Annual Conference, October 2017

Colorado Healthcare Associated Risk Managers, Transgender Healthcare Risk Management, Annual Conference, August 2017

American Society for Healthcare Risk Management, Transgender Healthcare Risk Management, ASHRM Academy, April 2017

American Association of Critical Care Nurses (LA Chapter), Moral Disengagement and Patient Safety, Annual Meeting, March 2017

Association of perioperative Registered Nurses (LA Chapter), Bullying and Unprofessional Behavior in the OR, March 2017

University of Southern California, Next Generation in Medical Ethics, USC Decide Center Symposia, October 2016

University of Southern California, Proposition 64: Marijuana Legalization (Debate Moderator), USC Health Campus, October 2016

Peace Church Compliance Program, LGBT Seniors and Evolving Trends in LTC Setting, Annual Compliance and Risk Management Conference, Sept 2016

American Society for Law, Medicine, and Ethics (ASLME), Transgender Healthcare, Health Law Professor Conference, June 2016

American Society for Law, Medicine, and Ethics (ASLME), Moral Disengagement and Patient Safety, Health Law Professor Conference, June 2016

California Association for Patient Relations, Moral Disengagement and Patient Safety Outcomes, Annual Conference, March 2016

California Association of Healthcare Risk Management (CASHRM), Transgender Healthcare: An Ethical and Legal Perspective, Annual Conference, March 2016

American Society for Healthcare Risk Management, Moral Disengagement and Patient Safety Outcomes, Annual Conference, October 2015

Virginia Chapter for ASHRM, Transgender Healthcare: An Ethical and Legal Perspective, Annual Conference, September 2015

American Society for Law, Medicine, and Ethics (ASLME), Legal Issues in LGBT Care, Health Law Professor Conference, June 2015

Western Health Care Leadership Academy, Medical Ethics and Provider Care and Pain Management & Opioid Prescribing: Managing the Risks, May 2015

Western States Regional Conference on Physicians' Well-Being, Responding to Behaviors that Undermine the Culture of Safety, 27th Annual Conference, May15

Southern California Association of Healthcare Risk Managers (SCAHRM), Medical Ethics and Provider Care, March 2015

American Society for Healthcare Risk Management, Master Series: LGBT Issues in Health Care, Annual Conference, October 2014

Physician Insurers Association of America (PIAA), Risk Management and Patient Safety 101, Medical Professional Liability Insurance Workshop, October 2014

Southern California Association of Healthcare Risk Management (SCAHRM), Medical Ethics: Precursor to a Lawsuit, Annual Conference, July 2014

American College of Physicians/Alaska Osteopathic Medical Association, EMR Liability, Annual Conference, July 2014

Southern California Association of Healthcare Risk Management (SCAHRM), The Risk Manager as a Whistleblower, March 2014

Osteopathic Physicians & Surgeons of California (OPSC), Pain Management and Opioid Prescribing: Managing the Risk, Annual Conference, February 2014

California Association of Healthcare Risk Management (CASHRM), Culture of Safety, February 2014

Network of Ethnic Physicians Organization (NEPO), Strategies to Minimize Risk in the Office Setting, September 2013

Southern California Association of Healthcare Risk Managers (SCAHRM), eCommunication Risks and Liability, August 2013

Professional Educational Organization Invitations

Navigating the Challenges and Legal Issues of Current Educators, Organization of Healthcare Educators, September 2014

E-Communication: Potentials and Pitfalls, Sigma Theta Tau International- Nu Mu Chapter (The Honor Society of Nursing) at California State University- Los Angeles, November 2013

 National Webinar Invitations

 The Evolution of Healthcare Risk Management: IRM to ERM to IRM, Riskonnect, October 2017

Risk Management and Legal Issues Surrounding LGBT Care, Physicians’ Reciprocal Insurers, March 2017

LGBT Seniors and Evolving Trends in LTC Setting, Peace Church Compliance Program, February 2017

Transgender Healthcare, American Society for Healthcare Risk Management (ASHRM), November 2016

LGBT Health Care: Without Equality, There Cannot Be Quality, New York Society for Healthcare Risk Management (NYSHRM), January 2016

Moral Issues in Risk Management, American Society for Healthcare Risk Management (ASHRM), December 2015

OSHA Compliance How-To’s for the Medical Provider, Lorman Education Services, September 15, 2015

EHR Best Practices, American Osteopathic Association, May 2015

LGBT Health Care: Without Equality, There Cannot Be Quality, California Society for Healthcare Risk Management (CASHRM), January 2015

LGBT Health Care: Without Equality, There Cannot Be Quality, American Society for Healthcare Risk Management (ASHRM), October 2014

The Worlds of Medical Ethics and Risk Management, American Society of Healthcare Risk Managers (ASHRM), December 2013

Risk Management in Physician’s Offices: We’ve Only Just Begun, American Society of Healthcare Risk Managers (ASHRM), August 2013

University Invitations

Risk Management and Patient Safety (Guest Lecture), California State University- Long Beach, October 2016

Communication and Error Disclosure, University of Southern California- Keck School of Medicine, October 2016

Professional Liability and Credentialing, University of Southern California- Physician Assistant Program, February 2016

Professional Liability and Risk Management Issues for Medical Students, The Scholar’s Program- University of Southern California School of Medicine, December 2015

LGBT Healthcare- A Graduate Course in Disparities, Nova Southeastern University, July 2015

eCommunication, Phoenix College R.N. Program, November 2013

Medical Record Documentation and Legal Process, Phoenix College R.N. Program, September 2011

Medical Record Liability and Documentation, Pepperdine University, August 2010

Clinical Documentation and Legal Process, Miami Dade Community College R.N. Program, 2005-2006, Guest Lecturer, Live Presentations

Medical Society Invitations

E-Communication: Potentials and Pitfalls, Riverside County Medical Society, November 2014

Advanced Practice Professionals and Medical Assistants: Enhancing Patient Safety and Reducing Liability, Yuma County Medical Society (Arizona), October 2014

Strategies to Minimize Risk in the Office Setting, Riverside County Medical Society, July 2014

Risk Management for Medical Interns 101, Riverside County Medical Society, February 2014

Pain Management and Opioid Prescribing: Managing the Risk, Santa Clara County Medical Society, February 2014

Handoff Communication in the Healthcare Setting, Alaska Physicians and Surgeons Medical Society, October 2013

Opioid Management and Risk Management Concerns, Riverside Medical Society, September 2013

Risk Management Liability and Office Management, Imperial County Medical Society, May 2010

Liability Mitigation and Medical Documentation, Imperial County Medical Society, September 2009

Strategies to Minimize Risk, Kern County Medical Society, July 2008

PROFESSIONAL APPOINTMENTS AND PROFESSIONAL SERVICE

Editorial Advisory Board, Journal of Hospital Ethics (2015- Present)

American Society of Healthcare Risk Managers (2012-Present)
Ethics Committee, 2018- Present; Chapter Leadership Task Force, 2016-2018; Chair, Webinar Committee, 2013-2014; Member, Webinar Committee, 2012-2013

Southern California Association of Healthcare Risk Managers (2012-2018)
Elected President, 2015- 2018; Elected Board Member at Large, 2014-2015 Elected Board of Directors, Treasurer, 2012-2014

PROFESSIONAL AFFILIATIONS

American College of Healthcare Executives (2017-Present)

American Society of Healthcare Risk Managers (2001- Present)

Southern California Association of Healthcare Risk Managers (2007-Present)

American Society for Bioethics and Humanities (2013- Present)

Gay and Lesbian Medical Association (2013- Present)

Association of Interdisciplinary Doctors of Health Science (2015- Present)

AWARDS & RECOGNITION

2017                Richard E. Davis Award, Excellence in Leadership, Nu Sigma Upsilon Chapter of Alpha Eta, Nova Southeastern University

2017                Leader in Risk Management 2017, Insurance Business America magazine

2015                SCAHRM Service Award, Southern California Association of Healthcare Risk Management

2014                SCAHRM President’s Award, Southern California Association of Healthcare Risk Management

2010                STAR Award, San Diego Performing Arts League 2007                        Outstanding Management, Alvarado Hospital

2000                Administrator's Achievement Award, Centers for Medicare and Medicaid Services

1997 & 1998 Surveyor of the Year Area, Office 11, Agency for Health Care Administration

1997                Team Performance and Achievement Award, Agency for Health Care Administration

 SPECIAL PROJECTS

 Only Seniors (TV Show, 2014), Guest Expert, Nursing home regulations, Princeton, NJ. Link: http://vimeo.com/99662482.